Customer Success is our Bread and Butter
BREAD - holds the sandwich together
Onboarding + adoption
Butter - all about the Ingredients
Value + Relationships
Main Meal
Customer Fit
Product alignment with the customer
Engagement
Customer driven success plans
Value Metrics
Establish what will make the customer smile
Cadence
Agree on mileposts and feedback channels upfront
Dessert
Client Advocates
Upsells & cross sells
Customer Journey Maps
Proactive guidance