Site

Global Marketing Organization

When

Circa 2017

Outcome

Efficiency Improvement

―

In 2017, WMC Partners took on an engagement with a global marketing (“GM”) organization that was considering evaluating and migrating to a new HCM + WFM solution. GM had faced quite a bit of attrition and the new system users were unfamiliar, and even unhappy, with the tools in place

WMC’s initial step was to understand why GM chose the system in use (albeit, the decision makers had left the building), what - if any - value was in place, and what the future needs entailed. This analysis required working hand-in-hand with those who were ‘on the keyboard’ daily to understand the processes in place to get the job done. When thinking about changing technology that impacts the PEOPLE, a lot is at stake.

The WMC team not only identified gaps that were easily filled, but took the extra steps of ensuring the team was knowledgeable and comfortable. Ultimately, GM chose to stay on the existing solution and expanded their usage beyond what was initially planned.

1.

LISTENING TO UNDERSTAND:

As a first imperative step, WMC spent time with the team at GM to understand the business, expectations, needs, and (of course) wishes. During this learning, it was evident that the system administrators had great experience with prior HCM Tech and of payroll processes but the configuration of the solution in question was unknown. This was the wedge that was causing frustration and leading to inefficiencies.

2.

Mind the gap:

Once the existing processes were identified, WMC presented a gap analysis. The recommendation was to immediately relieve some pain by addressing the ‘low-hanging fruit’ - that with minimal impact to operations. Understanding the company culture and expectations allowed for some leeway in standardization, such as with submitting timesheets for salaried employees, which resulted in a huge exhale from administrators who had been chasing down open sheets. Together, WMC and GM then worked through more substantial system improvements, such as creating workflows to speed up processes and provide more automation for actionable insights.

3.

seek to improve

Beyond the initial engagement, WMC and GM have stayed in contact. They meet regularly to review all things HCM - share ideas and updates on technology, deliver news and updates, and strategize on how to keep growing.